This role plays a key part in supporting customers and internal stakeholders while ensuring accurate, timely and compliant accounts receivable processes.
About the Role:
Reporting to the Accounts Receivable Lead, you will contribute to the efficient administration of accounts receivable activities and the delivery of high-quality customer service. You will work collaboratively within a team environment and engage professionally with a broad range of stakeholders.
Key responsibilities include:
- Providing a responsive enquiry service to internal and external customers regarding accounts receivable
- Monitoring outstanding debts and supporting debt recovery activities, including payment plans and account remediation
- Processing payments, refunds and bank reconciliations
- Maintaining accurate customer and debtor account information
- Investigating and resolving account discrepancies
- Supporting financial transaction systems and management reporting
- Contributing to team initiatives, projects and continuous improvement activities
- Maintaining work instructions and procedural documentation
- Strong communication skills, with the ability to engage effectively across multiple channels
- Experience managing customer enquiries, including challenging interactions and conflict resolution
- A collaborative approach and commitment to teamwork and service excellence
- Strong problem-solving skills, attention to detail, and the ability to learn new systems and processes quickly
- Hold a currently working with children check and police clearance (within 12 months of issued).
- Experience in accounts receivable, debt management or a financial transactions environment
