What you'll be doing:
- Leading and coaching the Pod Leads, including weekly 1:1s, performance reviews and development plans
- Owning resource allocation, utilisation and a rolling capacity forecast with the PMO
- Keeping timesheets and leave accurate, with good coverage for critical projects
- Building an operations KPI dashboard and reporting trends and risks to leadership
- Running onboarding, probation and training, including vendor certifications and career pathways
- Simplifying and automating operational processes
- 8+ years in IT, cyber or technology professional services
- 3+ years of people leadership, including managing team leaders
- Resource, capacity and utilisation management in a billable consulting or managed services business
- Experience running performance reviews and improvement plans
- Strong with data: dashboards and forecasts in Excel or Power BI
- Comfortable holding difficult conversations
Face-to-face interview at the Adelaide office.
If you have the right skill set, please get in contact with Eva or send me your resume to eva.lewis@halcyonknights.com.au
Halcyon Knights is an equal opportunities employment agency, valuing the contributions made by all people and welcomes applications from people with disability, Aboriginal Australians, people of all ages and from culturally diverse backgrounds.
