Location: Adelaide, South Australia
Contract: 3–6 Month Contract (Immediate Start)
Rate:$77 – $80.31 per hour + Super
Hours: Full-Time
About the Opportunity A South Australian State Government agency is seeking an experienced Manager – Regulatory Assessments (ASO8) to join their Compliance and Enforcement team on a 3–6 month contract with an immediate start.
This leadership role is responsible for overseeing the registration, assessment, and determination of complaints relating to breaches of legislation across a range of consumer and trader matters that impact the South Australian community. The position leads a dedicated team responsible for managing complaints and regulatory assessments while ensuring operations are delivered efficiently, consistently, and in line with legislative requirements.
Working under broad direction, the successful candidate will apply high-level expertise, judgement, and analytical capability to complex matters, providing strategic advice to senior leaders and supporting the effective management of sensitive and priority issues.
Key Responsibilities
- Lead and manage a team responsible for the registration, triage, and assessment of complaints relating to potential breaches of legislation.
- Oversee the effective operation of complaints management processes, ensuring matters are registered, assessed, and progressed in accordance with legislative and policy requirements.
- Apply comprehensive knowledge, statutory interpretation, and analytical expertise when assessing complex statewide consumer and trader matters.
- Exercise sound judgement when determining appropriate regulatory or compliance outcomes for sensitive or complex complaints.
- Provide high-level written and verbal advice, briefings, and reports to Executive Leaders on complex regulatory matters.
- Identify trends, risks, and improvement opportunities relating to complaints management and regulatory processes.
- Develop and review policies, procedures, and operational frameworks to improve service delivery and regulatory outcomes.
- Liaise with key stakeholders including consumers, traders, legal representatives, and other government stakeholders to support complaint resolution and regulatory decision-making.
- Contribute to strategic planning, continuous improvement initiatives, and operational leadership across the branch.
- Provide leadership, guidance, and performance management to a team of complaints and assessment officers.
- Develop workforce capability through coaching, mentoring, and professional development.
- Manage team workloads and ensure prioritisation of high-volume and complex matters.
- Foster a positive and collaborative team culture focused on service delivery, accountability, and continuous improvement.
- Strong leadership experience, particularly within regulatory, compliance, or complaints management environments.
- Proven experience managing complaints relating to breaches of legislation or regulatory obligations.
- The ability to apply comprehensive knowledge, expertise, and judgement when assessing complex matters.
- Demonstrated experience providing high-level advice, reports, and briefings to executive stakeholders.
- Strong analytical, research, and statutory interpretation skills.
- Excellent stakeholder engagement and communication skills, including the ability to manage sensitive matters.
- Political awareness and sound judgement, particularly when dealing with complex or high-profile issues.
- Experience managing high-volume workloads and prioritising competing demands.
