This is a highly collaborative role, working across business stakeholders, Product Owners, Solution Architects, Developers, Testers, Data teams and third-party technology partners to translate complex business needs into practical, scalable technology solutions.
What you'll be doing
- Lead end-to-end business analysis across Dynamics 365 and Power Platform initiatives, from discovery through to implementation and transition to support.
- Partner with stakeholders to understand business problems, define target outcomes and establish solution scope.
- Elicit, analyse and prioritise functional, data, integration, reporting, security and non-functional requirements.
- Map current and future-state processes, customer journeys, business rules, data flows and system interactions.
- Translate business requirements into Dynamics 365 functional requirements, including entities, data structures, forms, views, workflows, automation and reporting.
- Facilitate workshops and design sessions with technical and business stakeholders.
- Work closely with Solution Architects and D365 Developers to ensure requirements are technically feasible and aligned with platform standards.
- Support data migration and integration activities, including data mapping, cleansing, reconciliation and API requirements.
- Define acceptance criteria and support system, integration and UAT testing, including defect triage and implementation readiness.
- Produce high-quality analysis and documentation while contributing to continuous improvement across BA and delivery practices.
You'll have:
- 7+ years' experience as a Business Analyst delivering complex technology and business change, including hands on experience implementing & uplifting Microsoft Dynamics 365 CRM.
- Strong understanding of D365 concepts including configuration, customisation, entities, data models, forms, views, workflows, security roles and solution lifecycle.
- Experience with the Microsoft Power Platform, particularly Power Apps, Power Automate and Power BI.
- Experience defining requirements for APIs, third-party integrations, data migration, reporting and identity/access management.
- Strong process modelling, requirements elicitation, data analysis and workshop facilitation skills.
- Experience working alongside Solution Architects, D365 Developers, Testers, Vendors and business SMEs throughout the delivery lifecycle.
- The ability to translate complex technical concepts into clear, practical requirements for non-technical stakeholders.
- Experience working across Agile, Waterfall or hybrid delivery environments.
- Experience with tools such as Jira, Confluence, Azure DevOps, Visio, Miro and Microsoft Office.
