The role requires extensive experience in telephony programs (including cloud-based) and omni channel expertise. Salesforce Service Cloud experience is highly desirable.
The benefits:
· 6 month day rate contract with view to extend long term (June 2027 minimum)
· ASAP start
· Hybrid working arrangements - Melbourne CBD office
· Supportive culture with focus on training & development
· Strong opportunities for progression into different projects
· Supportive, collaborative culture
· Access our Contractor Benefits Program: Enjoy discounts at hundreds of retail outlets, department stores, activities, novated lease, travel and restaurants nationwide
· Get gym membership discounts with our partners
· Enjoy Health Insurance discounts off all NIB retail health insurance products
· Access our EAP for wellbeing and mental health support
The requirements:
- Extensive telephony experience, ideally with broader omnichannel expertise, in a Business Analyst capacity:
- Deep understanding of legacy on-premise PABX solutions
- Proven experience with cloud-based telephony platforms
- Track record of successfully migrating telephony solutions from both on-premise and cloud platforms
- Experience with telephony system vendors such as Genesys, AWS Connect, or NiCE (Genesys or AWS Connect strongly preferred)
- Multi-country telephony implementation experience, particularly managing regulatory and service delivery complexity across jurisdictions
- Omnichannel platform integration experience with Salesforce (highly preferred)
- Salesforce Service Cloud experience (highly desirable)
If you have the right skillset, please get in contact with Cat or send me your resume to cat.john@halcyonknights.com.au
#SCR-catrin-john
