You will work closely with stakeholders across multiple business functions to analyse current processes, identify improvement opportunities, and design future-state workflows that support business growth and digital transformation.
Key Responsibilities
- Establish and implement a Business Process Management (BPM) framework across the organisation.
- Document and analyse current-state ("As-Is") business processes using industry best-practice methodologies.
- Facilitate workshops and stakeholder engagement sessions to understand operational challenges and opportunities.
- Redesign and optimise business processes using Lean Six Sigma principles to improve efficiency, reduce waste, and enhance productivity.
- Develop future-state ("To-Be") process models, including process maps, controls, key performance indicators, and risk assessments.
- Identify opportunities for automation, workflow improvement, and process standardisation.
- Collaborate closely with business leaders, subject matter experts, and project teams to ensure process improvements align with strategic objectives.
- Provide process design inputs that support Dynamics 365 ERP configuration, user experience design, and operational transformation initiatives.
- Drive continuous improvement initiatives and promote process excellence across the organisation.
- Current Lean Six Sigma certification (minimum Green Belt, Black Belt highly regarded).
- Demonstrated experience in business process analysis and redesign within Dynamics 365, ERP, CRM, or enterprise transformation programs.
- Strong expertise in process mapping, process documentation, and continuous improvement methodologies.
- Experience establishing business process management frameworks, governance, and performance measures.
- Excellent analytical and problem-solving skills with a strong focus on efficiency, automation, and business value.
- Proven ability to engage and influence stakeholders across diverse business functions and levels of seniority.
- Strong workshop facilitation, communication, prioritisation, and decision-making skills.
- Experience working in complex enterprise environments with multiple stakeholders and competing priorities.
