The Technical Project Manager will be responsible for leading early-stage program engagement through to solution design, pilot, and implementation across complex, multi-site environments.
You’ll play a critical role in shaping delivery strategy, coordinating cross-functional teams, and guiding enterprise customers through the planning and rollout of next-generation retail platforms.
Key Responsibilities Program Engagement & Planning
- Key Responsibilities
- Act as the primary delivery lead across a major enterprise program, coordinating cross-functional teams and stakeholders
- Lead discovery workshops and structured engagement to define scope, assumptions, and delivery approach
- Oversee end-to-end delivery planning, including timelines, dependencies, resources, and key deliverables (costing, implementation approach, readiness)
- Establish and manage program governance, including reporting, risk management, and stakeholder communication
- Manage scope, change control, and commercial considerations throughout the engagement
- Build strong relationships with senior stakeholders, facilitating workshops, steering forums, and executive updates
- Transition from early-stage advisory into full delivery leadership across design, build, and deployment phases
- Lead onshore and offshore teams, ensuring successful pilot execution, UAT, and go-live readiness
- Drive delivery against agreed milestones, SLAs, and program objectives
- Proven experience as a Technical Project Manager within large scale retail technology programs - Software
- Strong background delivering complex, multi-stakeholder initiatives in customer-facing environments (retail, banking, telco, or similar)
- Experience leading structured workshops for discovery, estimation, or solution design
- Demonstrated ability to manage scope, risks, dependencies, and change within professional services or contract-based delivery models
- Excellent communication skills, with the ability to engage confidently at executive level
- Strong commercial awareness and ability to balance advisory and delivery responsibilities
- Experience with project delivery tools (e.g. MS Project, JIRA, Confluence)
- Relevant certification (PMP, PRINCE2, or equivalent)
- Experience with retail technology, POS, or large-scale store systems
- Exposure to unified commerce or customer transaction platforms
- Experience working across global delivery models (onshore/offshore teams)
- Familiarity with IT service management or managed services environments
- Involvement in RFPs, solution shaping, or commercial proposal development
- Confident engaging with senior stakeholders and navigating complex environments
- Highly organised with a structured, detail-oriented approach
- Commercially astute with strong problem-solving capability
- Collaborative and proactive, with the ability to drive outcomes across distributed teams
- Calm under pressure and comfortable managing competing priorities
- Work on large-scale, high-visibility programs with leading enterprise retailers
- Be part of a globally backed organisation with strong growth in the ANZ market.
- Opportunity to shape and influence complex technology transformations from inception through to delivery
- Hybrid Working
